❓ Frequently Asked Questions
What is Nonviolent Communication (NVC)?
NVC is a communication approach developed by Dr. Marshall Rosenberg that helps people express themselves honestly while empathetically receiving others. It focuses on observations, feelings, needs, and requests rather than judgments and demands.
How much does Giraffe Space cost?
Giraffe Space offers a free tier with daily practice limits. Premium subscriptions are available at $4.99/month or $29.99/year (50% savings) for unlimited access to all features including unlimited AI chats, advanced exercises, and unlimited journaling.
How do I cancel my subscription?
You can manage or cancel your subscription anytime through your device's App Store settings. Go to Settings > [Your Name] > Subscriptions on iOS, then select Giraffe Space to modify or cancel.
Is the AI chat a replacement for therapy?
No. Gigi, our AI assistant, is designed to help you practice NVC concepts and process everyday situations. It is not a substitute for professional mental health care. If you're experiencing serious emotional difficulties, please consult a qualified mental health professional.
How do I restore my purchases on a new device?
Open the app, go to Settings, and tap "Restore Purchases." Make sure you're signed into the same Apple ID used for the original purchase. Your subscription will be automatically restored.
Is Giraffe Space appropriate for all ages?
Giraffe Space is designed for users 13 years and older. The app contains educational content about emotional awareness and communication that is suitable for teens and adults.
My app isn't working properly. What should I do?
First, try closing and reopening the app. If the issue persists, check for app updates in the App Store. You can also try restarting your device. If problems continue, contact us at giraffespaceapp@gmail.com with details about the issue.